Generated by All in One SEO v4.9.7.2, this is an llms.txt file, used by LLMs to index the site. # Multicultural Foodservice & Hospitality Alliance Building Cultural Intelligent Brands and Leaders ## Sitemaps - [XML Sitemap](https://mfha.net/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Straight Talk: Why Haven't I Been Promoted?](https://mfha.net/straight-talk-why-havent-i-been-promoted/) - Wednesday, June 2nd - [Managing Unconscious Bias as a Workforce Development Strategy](https://mfha.net/managing-unconscious-bias-as-a-workforce-development-strategy/) - [Cultural Intelligence Event: Effectively Engaging Multicultural Employees at Yum! Brands, Dallas, TX](https://mfha.net/cultural-intelligence-event-effectively-engaging-multicultural-employees-at-yum-brands-dallas-tx/) - [MFHA Showcase of the Stars, NRA Show, Chicago, 2011](https://mfha.net/mfha-showcase-of-the-stars-nra-show-chicago-2011/) - [Your Multicultural Minute: 3 Tips to Jump-start your Cultural Intelligence](https://mfha.net/your-multicultural-minute-3-tips-to-jump-start-your-cultural-intelligence/) - First episode of "Your Multicultural Minute with Gerry Fernandez - Increasing Cultural Intelligence by the Minute", MFHA President and spokesperson and industry expert. A minute (or so) of multicultural insights, tips, and commentaries to help you become better at managing and enriching relationships with co-workers, business colleagues, partners, and the community at large in a - [Your Multicultural Minute: 3 Tips to Recruit Multicultural Talent](https://mfha.net/your-multicultural-minute-3-tips-to-recruit-multicultural-talent/) - Two of two pre-2014 Cultural Intelligence Conference episode of "Your Multicultural Minute with Gerry Fernandez - Increasing Cultural Intelligence by the Minute", MFHA President and spokesperson and industry expert. A minute (or so) of multicultural insights, tips, and commentaries to help you become better at managing and enriching relationships with co-workers, business colleagues, partners, and - ["Multicultural Minute Episode 2: 3 Tips to Attract Multicultural Talent"](https://mfha.net/multicultural-minute-episode-2-3-tips-to-attract-multicultural-talent/) - Pre-2014 Conference Multicultural Minute episode "3 Tips to Recruiting Multicultural Talent" with Franchise Times and Bob Evans - ["Multicultural Minute Episode 3: 3 Tips to Operating Profitably in a Multicultural Environment"](https://mfha.net/multicultural-minute-episode-3-3-tips-to-operating-profitably-in-a-multicultural-environment/) - Pre-2014 Conference Multicultural Minute episode "3 Tips to Operating Profitably in a Multicultural Environment" with Franchise Times and Bob Evans - [3 Points to Consider in Your Multicultural Efforts: Lesson from Silicon Valley](https://mfha.net/3-points-to-consider-in-your-multicultural-efforts-lesson-from-silicon-valley/) - What can we learn from the Silicon Valley Diversity news? Trust MFHA's Gerry A. Fernandez to share the relevance to the foodservice & hospitality industry by enumerating 3 points we can consider in developing a solid multicultural initiative. This is "Your Multicultural Minute" episode 4. - [MFHA Operators' Conference Light Bulb Moments](https://mfha.net/mfha-operators-conference-light-bulb-moments/) - Summary of testimonials from attendees of the 2014 MFHA Operators' Conference held at Bob Evans Headquarters in New Albany, OH, regarding their Cultural Intelligence light bulb moment or moments as a result of the Sessions. - [Multicultural Minute - May 2015](https://mfha.net/multicultural-minute-may-2015/) - Taken at the busy and exciting 2015 NRA Show, MFHA President & Founder Gerry A. Fernandez takes a moment to invite you to the upcoming "Cultural Intelligence Workshop" at Chick-fil-A in Atlanta, June 26, 2015. - [MC Minute Episode 5: What We Can Learn from the Court Decision and Protests](https://mfha.net/mc-minute-episode-5-what-we-can-learn-from-the-court-decision-and-protests/) - Learning from the reactions to the court decision and protests over Ferguson and other recent Black community-related police incidents, Gerry A. Fernandez of MFHA provides advice on how to deal with the emotions in a healthy manner. - [Showcase of the Stars - MFHA’s Premier Career Exploration Event](https://mfha.net/showcase-of-the-stars-mfhas-premier-career-exploration-event/) - Showcase your brand to multicultural talent with Showcase of the Stars™, MFHA's premier career exploration event. Showcase of the Stars™ or Showcase is a live, interactive, career exploration event that educates, motivates and inspires students to pursue a rewarding career in the foodservice & hospitality industry. The primary audiences are multicultural high school and college - [The Business Case for MFHA’s Cultural Intelligence](https://mfha.net/the-business-case-for-mfhas-cultural-intelligence/) - MFHA's corporate members share the importance of Cultural Intelligence in their own organizations -- what it means and how it has worked. - [William R. Tiefel Symposium 2018](https://mfha.net/william-r-tiefel-symposium-2018/) - [Best Practices for Recruiting and Onboarding People with Disabilities](https://mfha.net/best-practices-for-recruiting-and-onboarding-people-withdisabilities/) - Sponsored by National Restaurant Assosiation Educational Foundation March 19th, 2020  - [Limit Risk, Reap Reward: The Case for Unconscious Bias Training](https://mfha.net/limit-risk-reap-reward-the-case-for-unconscious-bias-training/) - A positive workplace where all employees feel included and respected translates into an amazing experience for your patrons. - [Moving Beyond Unconscious Bias with Cultural Intelligence](https://mfha.net/moving-beyond-unconscious-bias-with-cultural-intelligence/) - Sponsored by National Restaurant Assosiation Educational Foundation January 23rd, 2020 - [Webinar | On The Job Best Practices: Building Your Brand](https://mfha.net/webinar-on-the-job-best-practices-building-your-brand/) - Webinar Overview: Methods For Doing Your Research How To Network To Make Connections Own Your Professional Development Being Aware Of Your Brand Implement and Maintain Your Brand Plan - [Webinar | On The Job Best Practices: Getting The Job](https://mfha.net/webinar-on-the-job-best-practices-getting-the-job/) - Your Professional You – Webinar Overview Your Professional YOU – SELLING YOURSELF We will review what is a “Problem-Free” YOU, your body of work, experiences, skills and abilities Stand OUT from the Competition – PREPARING YOURSELF We will learn about behavioral etiquette, language, attire and image on the phone, online, video, email The Interviewer’s Perception - [Webinar | On The Job Best Practices: Communication Best Practices](https://mfha.net/webinar-on-the-job-best-practices-communication-best-practices/) - Webinar Learning Objectives: Distinguish the key differences between formal and informal communication styles. Learn that culture plays a role in effective communication. Use best practices for written/verbal communication and avoid typical mistakes. Identify non-verbal and verbal cues when communicating. Utilize different methods and resources to boost your writing style in the work environment. - [Equal Employment Opportunity Commission: Enforcement Trends for Managers to Be Aware of in 2021](https://mfha.net/equal-employment-opportunity-commission-enforcement-trends-for-managers-to-be-aware-of-in-2021/) - Sponsored by National Restaurant Assosiation Educational Foundation Apr 8, 2021 - [Insights for Building Effective Multicultural Teams during COVID-19](https://mfha.net/insights-for-building-effective-multicultural-teams-during-covid-19/) - Sponsored by National Restaurant Assosiation Educational Foundation May 19th, 2020 - [Wellness during COVID-19: Helping Employees Cope with the Stress of Racism during the Re-Opening Phases](https://mfha.net/wellness-during-covid-19-helping-employ¬ees-cope-with-the-stress-of-racism-during-the-re-opening-phases/) - Sponsored by National Restaurant Assosiation Educational Foundation July 20th, 2020 - [COVID-19 & Police Violence. How You Can Support Black Employees](https://mfha.net/covid-19-police-violence-how-you-can-support-black-employees/) - [Black Franchisee Perspectives during COVID-19 and the Anti-Racism Movement](https://mfha.net/black-franchisee-perspectives-during-covid-19-and-the-anti-racism-movement/) - [MFHA Hosts Virtual Roundtable to Discuss Cultural Impact of COVID-19 in the Hospitality Industry](https://mfha.net/mfha-hosts-virtual-roundtable-to-discuss-cultural-impact-of-covid-19-in-the-hospitality-industry/) - MFHA Hosts Virtual Roundtable to Discuss Cultural Impact of COVID-19 in the Hospitality Industry - [MFHA Roundtable – June 6 @ Cheesecake Factory Headquarters](https://mfha.net/cheesecake-factory/) - [Gerry Fernandez](https://mfha.net/gerry-fernandez/) - [Georgia State University Regynald G. Washington Masters in Global Hospitality Management Program Named No. 2 in the United States](https://mfha.net/georgia-state-university-regynald-g-washington-masters-in-global-hospitality-management-program-named-no-2-in-the-united-states/) - ATLANTA (Jan. 2019) – Georgia State University’s Regynald G. Washington Masters in Global Hospitality Management Program, has been named the second-best graduate hospitality program in the United States by Eduniversal Group. The GSU program ranks only behind Cornell University’s Masters programs. The top-rated program was also ranked 15th in the world. Located in the Cecil - [Webinar | Relationship Management: Inspiring Others](https://mfha.net/webinar-relationship-management-inspiring-others/) - Learning Objectives: 1. The importance of developing relationships to advance your career. 2. Examples to add value for the company. 3. Best practices on engaging others with empathy. 4. Ways to develop valuable relationships with co-workers, peers, and bosses. - [Webinar | Either you run the day or the day runs you!](https://mfha.net/webinar-either-you-run-the-day-or-the-day-runs-you/) - Managing Your Time & Priorities Learning Objectives: Distinguish the key differences between time management and prioritization. Identify systems, tools, and techniques that will make managing your time easier. Leverage tools to better manage your time and priorities, individually and as a leader of others. - [2014 Operators Conference](https://mfha.net/2014-operators-conference/) - [Cultural Conversations That Impact People & Profit](https://mfha.net/cultural-conversations-that-impact-people-profit/) - [Cultural Intelligence Initiative](https://mfha.net/cultural-intelligence-initiative/) - [Diversity Network July 2010](https://mfha.net/diversity-network-july-2010/) - [MFHA Multicultural Talent Summit](https://mfha.net/mfha-multicultural-talent-summit/) - [MFHA Ollin Conference](https://mfha.net/mfha-ollin-conference/) - [McDonald’s Best Practices Day, Chicago, IL: Sept. 22, 2015](https://mfha.net/mcdonalds-best-practices-day-chicago-il-sept-22-2015/) - [Showcase of the Stars™](https://mfha.net/showcase-of-the-stars/) - [African American eLearning Partner, DiscoverLink](https://mfha.net/african-american-elearning-partner-discoverlink/) - [FARE Conference 2015](https://mfha.net/fare-conference-2015/) - [MFHA Board Members Visit Headquarters – Sept. 16, 2014 – Providence, RI](https://mfha.net/mfha-board-members-visit-headquarters-sept-16-2014-providence-ri/) ## Pages - [Home](https://mfha.net/) - Join MFHA MFHA proudly serves more than 50 member companies who are advancing DEI in the foodservice and hospitality industry. Welcome to Nation’s Restaurant News, our newest Platinum member. Become a Member - [Privacy Policy](https://mfha.net/policies/) - Privacy Statement Last update: June 1, 2026 The National Restaurant Association and its affiliates, National Restaurant Association Solutions LLC (“NRAS”), National Restaurant Association Solutions Alcohol, LLC (“NRASA”), The National Restaurant Association Educational Foundation ("NRAEF"), Environmental Health Testing LLC (dba National Registry of Food Safety Professionals) (“NRFSP”), Multicultural Foodservice and Hospitality Alliance ("MFHA"), Restaurant Law Center, - [Advisory Board 2026](https://mfha.net/advisory-board-2026/) - Gabrielle “Gaby” Ivey Vice President of Learning Cracker Barrel Old Country Store Chair James Fripp Chief Diversity Officer Yum! Brands, Inc.Past Chair Andrea Flatt National Client Group Director, American Express Isaac Rocha Community Relations & Development Officer Bama Companies Heather Trotter Senior Vice President Customer Leadership, Foodservice, South Coca – Cola Coca-Cola North America Nicole - [MFHA Roundtables 2025](https://mfha.net/mfha-roundtables-2025/) - The restaurant, foodservice, and hospitality industry is built on the connection between purpose and people. These principles drive organizational profit and success. Today’s industry businesses must navigate workforce dynamics, leadership gaps, and increasing customer expectations to remain relevant. The 2025 MFHA Roundtable series will equip organizations with a roadmap to unlock their full potential and - [MFHA Team](https://mfha.net/mfha-team/) - Erika Cospy Carr | Bio Vice President ecospycarr@mfha.net Anna Carver | Bio Senior Manager, Communications & Marketing acarver@mfha.net Mario Mendez Office Management & Logistics Coordinator mmendez@mfha.net - [Donate To MFHA](https://mfha.net/donate-to-mfha/) - Recipe For Success! Supporters like you are the star ingredient in MFHA’s mission. The restaurant and foodservice industry is a recipe for unlimited opportunities. Your tax-deductible* contribution empowers MFHA to help build unlimited pathways to success and professional advancement for people from all backgrounds. Together, we can be the Recipe For Success to create - [Programs & Initiatives](https://mfha.net/programs-initiatives/) - [MFHA Partners](https://mfha.net/partners/) - MFHA works with top executives, companies, and organizations nationwide to promote the business case for developing strategic diversity practices that will attract talent, build customer loyalty and increase profits in multicultural markets. We offer industry-specific Cultural Intelligence products and solutions that help you better engage America’s African-American, Hispanic, Asian, Native American and other historically underrepresented - [Find A Job](https://mfha.net/find-a-job/) - Featured Job ListingsMcDonald’sUS FoodsGoTo Foods (formerly Focus Brands)Princeton UniversityChef de CuisineGeneral MillsIowa State University DinningUnion Square Hospitality GroupKelloggNoodles & CompanyCondado TacosBloomin’ BrandsInspire Brands - [Let's Connect](https://mfha.net/contact/) - Send Us a Message Start building Cultural Intelligence in your organization today! - [Corporate Partnership Application](https://mfha.net/corporate-partnership-application/) - [Advisory Board](https://mfha.net/who-are-we/advisory-board/) - Advisory Board MFHA’s Advisory Board is made up of respected and accomplished Diversity Champions. The companies represented by these individuals have shown their outstanding commitment to multicultural initiatives and they have been active members and supporters of MFHA and its mission. - [Press](https://mfha.net/press-releases-2/) - Gerry A. Fernandez To Step Down After 27 Years | View Here MFHA Tribute to Alan L. Gould | View Here A Message from Gerry Fernandez – Colorado Springs Shooting | View Here #FairKitchens Helps “ELEVATE” Diversity, Equity and Inclusion in the Restaurant, Foodservice and Hospitality Industry| View Here MFHA Announces Its Roundtable Series Presented - [MFHA Extends Invitation for Foodservice Companies to Host Diversity Roundtables](https://mfha.net/roundtables-draft/) - MFHA’s Regional Roundtables are designed to provide access to Cultural Intelligence education, recruiting best practices and community networking that can help improve business results. Open to members and non-members alike, and hosted by MFHA member companies, these sessions provide relevant, cost effective programming across multiple markets. Multicultural community partners will join the discussion and offer - [Panda Restaurant Group Shares About “A Culture of Giving”](https://mfha.net/podcast/panda-restaurant-group-shares-about-a-culture-of-giving/) - Listen on: Full Show Notes: “What was authentic was really working with what our company values. If we already have a strong culture around values about giving and respect, being proactive, and having growth, then how did we make sure to elevate DEI that's already kind of built in into those values? Respect looks like - [Transcript: Panda Restaurant Group Shares About “A Culture of Giving”](https://mfha.net/podcast/transcript-panda-restaurant-group-shares-about-a-culture-of-giving/) - Transcript: Panda Restaurant Group Shares About “A Culture of Giving” Gerry Fernandez [00:09] Welcome to a Seat at the Table. The podcast dedicated to helping companies and leaders build inclusive cultures brought to you by MFHA, the Multicultural Foodservice and Hospitality Alliance. I'm your host, Gerry Fernandez. I'm president and founder of MFHA. This week - [MFHA Celebrates](https://mfha.net/celebrates/) - [Our History](https://mfha.net/who-are-we/our-history/) - [Who Are We](https://mfha.net/who-are-we/) - Our Partners MFHA has established relationships with organizations, educational institutions and media whose mission and interests are aligned with ours. - [How Businesses Can Become Anti-Racist](https://mfha.net/podcast/how-businesses-can-become-anti-racist-with-dr-kerry-mitchell-brown/) - Listen on: Full Show Notes: “Racism unfairly disadvantages individuals and communities and undermines realization of the full potential of the whole society through a waste of human resources.” – Dr. Kerry Mitchell Brown Many assume - [Franchisor Inquiry Form](https://mfha.net/franchisor-inquiry-form/) - [Franchisee Inquiry Form](https://mfha.net/franchisee-inquiry-form/) - [Programs & Initiatives](https://mfha.net/programs-initiatives-trash/) - [Gerry Live!](https://mfha.net/what-we-do/gerry-live/) - Who is Gerry? Bring Gerry’s passion for Diversity, Equity and Inclusion to your conferences and meetings. A sought after DEI expert and motivational speaker, Gerry can speak on a range of topics, including the latest industry trends on DEI and the “Business Case for Cultural Intelligence." - [A Seat At The Table Season II](https://mfha.net/sodexo-podcast/) - April 28, 2021 Asian Hate Crimes: What Your Asian Colleagues Want You To Know Speaker: Gerry Fernandez Summary: Gerry Fernandez, President & Founder of the Multicultural Foodservice and Hospitality Alliance (MFHA) moderates a panel of three Asian employees of Sodexo, Husein Kitabwalla, CEO Services Operations, Linda Lan, Director North American Strategic Sales and Elisa Huang, Sales - [Flip test](https://mfha.net/flip-test/) - [dflip id="2793" ][/dflip] - [Timeline](https://mfha.net/25-years/) - [MFHA Celebrates](https://mfha.net/mfha-celebrates/) - National Hispanic Heritage Month - SEPTEMBER 15 – OCTOBER 15 Traditionally honors the cultures and contributions of both Hispanic and Latino Americans as we celebrate heritage rooted in all Latin American countries. During this month and throughout the year, the National Park Service and our partners, share history, heritage, and accomplishments of Hispanic and Latino Americans - [test](https://mfha.net/test/) - lorem [confetti] - [MFHA 25th Anniversary Event](https://mfha.net/mfha-25th-anniversary-event/) - Important Information: In porttitor tristique enim et rutrum. Morbi laoreet quam sed dignissim maximus. Aliquam erat volutpat. Suspendisse in ipsum sit amet orci cursus tempor. Vestibulum nisl mi, varius a justo vulputate, venenatis euismod magna. Vivamus eu laoreet nisl. Etiam volutpat vitae dolor eu porttitor. Vestibulum vitae laoreet neque. Duis eu egestas neque, id egestas - [Anti-Hate Podcast Episode](https://mfha.net/anti-hate-podcast-episode/) -  Listen on: You can find more information about the MFHA on Twitter, LinkedIn, Instagram, and Facebook. - [Addressing Issues of Diversity and Racial Equity in the Restaurant Industry with Tom Bené](https://mfha.net/podcast/addressing-issues-of-diversity-and-racial-equity-in-the-restaurant-industry-with-tom-bene/) -  Listen on: Full Show Notes: “I think that most organizations today know that there's value created when you have that level of diversity because you get better thinking. You get better decision making.” – Tom Bené, President and CEO of the National Restaurant Association Listening to the people who are closest to the - [How Cultural Competency Helps Your Bottom Line with Seema Jain](https://mfha.net/podcast/how-cultural-competency-helps-your-bottom-line-with-seema-jain/) -  Listen on: Full Show Notes: “It's an ROI. Like in any business, you invest in cultural competency. Not only will it help your bottom-line results, it can increase your employee engagement and increase your customer satisfaction.” - Seema Jain Some brands know how to build strong relationships with diverse and multicultural guests better - [How to Be a Good Ally to LGBTQ + Colleagues with Isaac Rocha](https://mfha.net/podcast/how-to-be-a-good-ally-to-lgbtq-colleagues-with-isaac-rocha/) -  Listen on: Full Show Notes: “I was trying to make sure that none of my identities were distracting from the message and being able to represent my company well.” - Isaac Rocha Diversity and inclusion does not begin and end with race. Members of the LGBTQ+ community are still in an uphill battle - [Dispelling the Myths of Franchise Ownership with Aicha Bascaro](https://mfha.net/podcast/dispelling-the-myths-of-franchise-ownership-with-aicha-bascaro/) -  Listen on: Full Show Notes: “I think that the one thing that is constant in our lives is food. We all eat. The way that we bring culture to us is by sharing a meal. I absolutely believe that franchising and owning restaurants are a great way to go.” – Aicha Bascaro Business - [Cultural Intelligence And Why We Need To Understand It](https://mfha.net/podcast/cultural-intelligence-and-why-we-need-to-understand-it/) -  Listen on: Full Show Notes: “We know that not only does cultural intelligence predict your ability to work effectively across cultures, but that it predicts the ability to build trust and cooperation and even - [Welcome to A Seat at the Table](https://mfha.net/podcast/welcome-to-a-seat-at-the-table/) -  Listen on: Full Show Notes: Diversity and inclusion are no longer just about awareness, it’s about action. Business success will depend on how well leaders manage and engage today’s diverse workforce and customer base. - [Multicultural Leadership Guide](https://mfha.net/multicultural-leadership-guide/) - [dflip id="2793"][/dflip] - [Donation Confirmation](https://mfha.net/donation-confirmation/) - [give_receipt] - [Donation Failed](https://mfha.net/donation-failed/) - We're sorry, your donation failed to process. Please try again or contact site support. - [Donor Dashboard](https://mfha.net/donor-dashboard/) - [give_donor_dashboard] - [MFHA Virtual Town Hall Series](https://mfha.net/virtual-town-hall-series/) - Virtual Town Hall Series: Video on Demand MFHA Celebrates 25 Years of Diversity and Inclusion Leadership Wednesday, January 27, 2021 | 01:35 PM ET Register To Watch Now Video on Demand Straight Talk From Successful Black Business Leaders: How we got started. How we grew. What comes next. Wednesday, February 24, 2021 | 2:00 – 3:00 pm - [MFHA Workshop Request](https://mfha.net/what-we-do/speaking-request-form/) - Find The Perfect Workshop That Meets Your Organization's Needs MFHA encourages organizations to begin their educational journey with our Unconscious Bias workshops, which emphasize self-awareness. Once a person identifies their blind spots, their biases and their prejudices, they often realize how many assumptions they make about people from different cultural groups. The next step in this - [Transcript: Addressing Issues of Diversity and Racial Equity in the Restaurant Industry with Tom Bené](https://mfha.net/podcast/transcript-addressing-issues-of-diversity-and-racial-equity-in-the-restaurant-industry-with-tom-bene/) - Transcript: Addressing Issues of Diversity and Racial Equity in the Restaurant Industry with Tom Bené Gerry Fernandez [00:00:02] Welcome to a Seat at the Table, a podcast dedicated to highlighting the importance of cultural intelligence in the workplace and brought to you by MFHA, the Multicultural FoodService and Hospitality Alliance. We believe an inclusive business - [Transcript: How Cultural Competency Helps Your Bottom Line with Seema Jain](https://mfha.net/podcast/transcript-how-cultural-competency-helps-your-bottom-line-with-seema-jain/) - Transcript: How to Be a Good Ally to LGBTQ + Colleagues with Isaac Rocha Gerry Fernandez [00:00:02] Welcome to a Seat at the Table, a podcast dedicated to highlighting the importance of cultural intelligence in the workplace and brought to you by MFHA, the multicultural foodservice and hospitality alliance. We believe inclusive business is a - [Transcript: How to Be a Good Ally to LGBTQ + Colleagues with Isaac Rocha](https://mfha.net/transcript-how-to-be-a-good-ally-to-lgbtq-colleagues-with-isaac-rocha/) - Transcript: How to Be a Good Ally to LGBTQ + Colleagues with Isaac Rocha Gerry Fernandez [00:00:02] Welcome to a Seat at the Table, a podcast dedicated to highlighting the importance of cultural intelligence in the workplace and brought to you by MFHA, the multicultural foodservice and hospitality alliance. We believe inclusive business is a - [Transcript: Dispelling the Myths of Franchise Ownership with Aicha Bascaro](https://mfha.net/podcast/transcript-dispelling-the-myths-of-franchise-ownership-with-aicha-bascaro/) - Transcript: Dispelling the Myths of Franchise Ownership with Aicha Bascaro Gerry Fernandez [00:00:02] Welcome to a Seat at the Table, a podcast dedicated to highlighting the importance of cultural intelligence in the workplace and brought to you by MFHA multicultural foodservice and hospitality alliance. We believe inclusive business is a profitable business. So join us - [MFHA Cultural Intelligence Competencies](https://mfha.net/mfha-cultural-intelligence-competencies/) - [Transcript: How Businesses Can Become Anti-Racist with Dr. Kerry Mitchell Brown](https://mfha.net/podcast/transcript-how-businesses-can-become-anti-racist-with-dr-kerry-mitchell-brown/) - Transcript: How Businesses Can Become Anti-Racist with Dr. Kerry Mitchell Brown Gerry Fernandez [00:00:02] Welcome to a Seat at the Table, a podcast dedicated to highlighting the importance of cultural intelligence in the workplace and brought to you by MFH, a multicultural foodservice and hospitality alliance. We believe an inclusive business is a profitable business. - [Transcript - Cultural Intelligence And Why We Need To Understand It](https://mfha.net/podcast/transcript-cultural-intelligence-and-why-we-need-to-understand-it/) - Transcript: Cultural Intelligence And Why We Need To Understand It Gerry Fernandez [00:00:02] Welcome to a Seat at the Table, a podcast dedicated to highlighting the importance of cultural intelligence in the workplace and brought to you by MFHA, the multicultural foodservice and hospitality alliance. We believe an inclusive business is a profitable business. So join - [Wellness Resource List](https://mfha.net/wellness-resources/) - Save PDF Here - [Town Hall Webinar On-Demand](https://mfha.net/town-hall-webinar-registration/) - Virtual Town Hall Series: COVID-19 & Police Violence. How You Can Support Your Black Employees. Register to watch this recording on-demand. - [Virtual Speaker Form](https://mfha.net/virtual-speaker-form/) - [Multicultural Leadership](https://mfha.net/multicultural-leadership/) - Multicultural Heritage African American/Black, Asian American, Hispanic/Latino – demonstrate that multicultural's can achieve career heights in the foodservice & hospitality industry. Black Leadership in Foodservice & Hospitality MFHA’s 2018 Tribute MFHA’s 2017 Tribute MFHA’s 2016 Tribute MFHA’s 2015 Tribute MFHA’s 2014 Tribute MFHA’s 2013 Tribute MFHA’s 2012 Tribute MFHA’s 2011 Tribute MFHA’s 2010 Tribute MFHA’s - [Leading With Cultural Intelligence](https://mfha.net/perspective-on-the-coronavirus/) - Growing cases of discrimination, health disparities, and emotional challenges are just a few of the difficulties during COVID-19 leaving operations scrambling to understand how to address these issues. Join us for guided conversations as well as thoughts from diverse community leaders on cultural intelligence with the COMPLIMENTARY virtual roundtable Cultural Intelligence for Restaurant Managers During COVID-19, available on-demand now. - [Workforce Solutions Using Cultural Intelligence](https://mfha.net/events/coopers-hawk/) - MESSAGE FROM THE COOPER'S HAWK WINERY AND RESTAURANTS HOST "There is nothing more foundational to the Cooper’s Hawk culture then our commitment to an inclusive workplace for all of our team members to truly be the best version of themselves each and every day. We are proud to join forces with MFHA this spring to - [Moving Beyond Unconscious Bias with CQ](https://mfha.net/events/moving-beyond-unconscious-bias-with-cq/) - Today’s multi-generational and multicultural workplace requires culturally sensitive coaching techniques and practices to effectively engage workers and guests. Now that you have attended our Managing Unconscious Bias session, and understand that everyone has biases, this presentation will provide you with valuable insight on the cultural identities, experiences, and beliefs that today’s workers bring to the - [Restaurant Website Accessibility - What You Don’t Know Will Cost You](https://mfha.net/restaurant-website-accessibility/) - [Workforce Solutions Using Cultural Intelligence](https://mfha.net/events/coca-cola/) - MESSAGE FROM THE COCA-COLA COMPANY "We are proud and honored to host MFHA’s upcoming Regional Roundtable focused on Cultural Intelligence. We at Coca-Cola are passionate about leveraging the unique talents, skills, experiences and diverse backgrounds of our associates to drive sustainable business performance in an inclusive environment. MFHA’s work against this important initiative is critical - [Boston University Job Listings](https://mfha.net/boston-university-job-listings/) - Boston University Job Listings Panera Bread Personal Event Chef | View Job Food Service Manager | View Job Food Service SupervisorView Job - [Workforce Solutions Using Cultural Intelligence](https://mfha.net/events/darden/) - MESSAGE FROM THE HOST "Darden is proud to foster an inclusive workplace, made up of team members that are as diverse as the communities in which we operate. We look forward to hosting MFHA’s regional meeting at our Restaurant Support Center, giving us an opportunity to share our insights and learn from all who attend." - [Workforce Solutions Using Cultural Intelligence](https://mfha.net/events/dunkin/) - MESSAGE FROM MFHA’S REGIONAL HOST "We are proud and honored to host MFHA’s upcoming Regional Roundtable focused on Customer Service in a multicultural marketplace. At Dunkin’ Brands, we are passionate about working with our franchisees to create a welcoming and inclusive environment for all guests. MFHA’s work towards this important initiative is critical to the - [Workforce Solutions Using Cultural Intelligence](https://mfha.net/events/sysco/) - MESSAGE FROM MFHA’S REGIONAL HOST "One of our Sysco Values is Inclusiveness – creating an open, diverse and respectful environment. At Sysco, we celebrate the unique perspectives that each of us brings to the table and are committed to a workplace where all associates can perform at their best. We look forward to hosting a - [Workforce Solutions Using Cultural Intelligence](https://mfha.net/events/eatnpark/) - MESSAGE FROM Eat' n Park "At Eat' n Park Hospitality Group we are committed to fostering an environment that is diverse and inclusive. We believe that our teams are stronger when we value individual and group differences across our company. We look forward to hosting a MFHA Roundtable at our Corporate Headquarters and discussing the - [Webinar II: Managing Unconscious Bias For Great Guest Service](https://mfha.net/webinar-managing-unconscious-bias-for-great-guest-service/) - [Webinar Survey: Managing Unconscious Bias To Improve Business Outcomes](https://mfha.net/webinar-survey/) - Create your own user feedback survey - [Workforce Solutions Using Cultural Intelligence](https://mfha.net/events/ecolab/) - MESSAGE FROM ECOLAB "Every day, the Ecolab team partners with our customers to make the world cleaner, safer and healthier. Our positive impact is made possible by our talented global team of 49,000 associates whose diverse backgrounds and experiences enable us to grow and succeed. As excited as I am of the work that’s been - [Managing Unconscious Bias to Improve Business Outcomes](https://mfha.net/survey/) - [Apprenticeship Program: Webinar](https://mfha.net/apprenticeship-program-webinar/) - [Panera Bread](https://mfha.net/panera-bread/) - [Post Survey](https://mfha.net/post-survey/) - [Expanding Your Cultural Intelligence](https://mfha.net/expanding-your-cultural-intelligence/) - [Speakers and Consultants](https://mfha.net/speakers/) - TALENT! Attracting, developing and retaining great people is a requirement and an obligation of top performing corporate leaders. In today’s multigenerational, multicultural marketplace coaching and motivating early and midcareer professionals is a skill that must be developed if your brand wants to keep the BEST talent. So where do your leaders go to learn how - [Welcome to the MFHA pre-workshop survey!](https://mfha.net/pre-workshop-survey/) - [What We Do](https://mfha.net/what-we-do/) - Video/eLearning (custom development available) Ouch! That Stereotype Hurts Defeating Unconscious Bias Anyone Can Be an Ally Building Better Relationships with your African-American Co-Workers & Guests Understanding and Engaging the Latino/Hispanic Cultural Group (includes an Introduction to US Business Culture) QuickVue MFHA’s QuickVue© English to Spanish Workplace Language Guides for Restaurant and Hotel Management The MFHA - [The Showcase Inspiration](https://mfha.net/showcase-your-brand/about-showcase-of-the-stars/) - [Showcase of the Stars™](https://mfha.net/showcase-your-brand/) - Showcase of the Stars™ MFHA has been making the business case for diversity & inclusion in the restaurant, foodservice and hospitality industry since 1996. One of our primary goals is to promote the industry as a great place to work or pursue business opportunities. Showcase of the Stars™ (aka Showcase) was launched in 2000 to - [Showcase of The Stars™ Events](https://mfha.net/showcase-your-brand/showcase-of-the-stars-events/) - Showcase of the Stars ™ - Dallas, TX El Centro College, Dallas TX 10/26/2018 | 8:30 am - 1:00 pm ## Project - [LEADERS](https://mfha.net/project/1990s-fostering-sensitivity-managing-diversity/) - [LOOKING TO THE FUTURE](https://mfha.net/project/2020-present-diversity-equity-inclusion-action/) - [TAKING ACTION!](https://mfha.net/project/2000-2008-diversity-inclusion-learning/) - [MFHA MILESTONES](https://mfha.net/project/mfha-milestones/) - [CELEBRATING 25 YEARS!](https://mfha.net/project/celebrating-25-years/) ## Responsive Slider Galleries - [](https://mfha.net/responsive_slider/2858/) ## Timeline Stories - [DEI Survey and DEI Roadmap](https://mfha.net/cool_timeline/dei-survey-and-dei-roadmap/) - DEI Survey created in partnership with Cornell University and the DEI Roadmap presented at the 25th Anniversary celebration hosted at the National Restaurant Association in Chicago. - [MFHA creates Virtual Programming, Assessments and Further Research](https://mfha.net/cool_timeline/mfha-creates-virtual-programming-assessments-and-further-research/) - Hispanic /Latino, Black / African American & Food Bank Cultural Intelligence eLearnings are created, “Diversity Visibility in Online Branding of Foodservice Organizations” – Website Assessment developed with Texas A&M University, and Joint report with People Report/ TDN2k - on “State of the Foodservice Industry Diversity Report 2014” - [MFHA aligns under National Restaurant Association](https://mfha.net/cool_timeline/mfha-aligns-under-national-restaurant-association/) - [2nd Diversity Report to the Industry](https://mfha.net/cool_timeline/2nd-diversity-report-to-the-industry/) - [Multicultural Marketing Guides](https://mfha.net/cool_timeline/multicultural-marketing-guides/) - Multicultural Marketing Guides designed to help industry operators better market themselves, products, and services in the Hispanic-Latino, African American & Asian American markets. - [MFHA Officially Incorporated](https://mfha.net/cool_timeline/mfha-officially-incorporated/) - [First MFHA National Conference](https://mfha.net/cool_timeline/first-mfha-national-conference/) - MFHA Conference takes place in Atlanta Georgia - [Original Multicultural Foodservice & Hospitality Alliance Vision](https://mfha.net/cool_timeline/original-multicultural-foodservice-hospitality-alliance-vision/) - “MFHA” created by an industry group to promote opportunities for people of color - [MFHA Adapts to Challenges](https://mfha.net/cool_timeline/mfha-adapts-to-challenges/) - MFHA virtual programming, strategic conversations, addressing needs of health, economic, and social injustices - [MFHA assists National Restaurant Association in creating eLearning](https://mfha.net/cool_timeline/mfha-assists-national-restaurant-association-in-creating-elearning/) - Understanding Unconscious Bias in Restaurants an eLearning aiming to heighten awareness of unconscious bias and impacts in decision-making - [Johnson & Wales Partnership](https://mfha.net/cool_timeline/johnson-wales-partnership/) - MFHA partners with Johnson & Wales (J&W) to develop a Cultural Intelligence Series, MFHA aligns organizationally with J&W - [MFHA Report to the Community](https://mfha.net/cool_timeline/mfha-report-to-the-community/) - MFHA highlights the industry’s commitment to multiculturalism by celebrating the outstanding efforts and accomplishments of the MFHA Member companies - [MFHA shifts to Membership Model](https://mfha.net/cool_timeline/mfha-shifts-to-membership-model/) - MFHA shifts from the conference educational model to a “membership” focus. Priority now, is to support each member company getting to the next level in their Diversity & Inclusion Journey. - [Talent Summit in Chicago](https://mfha.net/cool_timeline/talent-summit-in-chicago/) - MFHA revises strategic plan, focusing more heavily on attracting multicultural talent and educational support system to recruit, develop diverse talent and improve the working environment to retain talent. - [QuickVue Translation Guides](https://mfha.net/cool_timeline/quickvue-translation-guides/) - Multilingual pocket guides created for managers/employees to better communicate. First-ever translation guides designed specifically for the food & hospitality industries - [Benchmark Survey of Diverse Practices](https://mfha.net/cool_timeline/benchmark-survey-of-diverse-practices/) - MFHA releases first-ever Industry Specific Diversity survey research created in partnership with Nation’s Restaurant News - [Showcase of the Stars™ Launched](https://mfha.net/cool_timeline/showcase-of-the-stars-launched/) - MFHA conducts a “Career Exploration Event” first event in Chicago - [Foodservice & Hospitality Diverse Supplier Directory](https://mfha.net/cool_timeline/foodservice-hospitality-diverse-supplier-directory/) - Promoting Minority Business Enterprises, MFHA publishes a first-ever Foodservice & Hospitality Diverse Supplier Directory to improve awareness and improve connections ## Categories - [News](https://mfha.net/category/news/) - [Videos](https://mfha.net/category/news/videos/) - View our most recent audio & video clips and MFHA happenings - [Photo Galleries](https://mfha.net/category/news/photos/) - [Whatsnext4me](https://mfha.net/category/news/whatsnext4me/) - Whatsnext4me is the Showcase of the Stars™ blog, penned regularly by Anyi Espinal, intended to keep the connection with those who have experienced Showcase of the Stars™ We welcome, for consideration, blog contributions from those who have experienced Showcase as a part of the audience – Students, Educators or as Panelists. Please send your submissions for consideration, to showcase@mfha.net - [Webinars](https://mfha.net/category/news/webinars/) - [Town Hall Series](https://mfha.net/category/town-hall-series/) - [Archived Webinars](https://mfha.net/category/news/archived-webinars/)