Moving Beyond Unconscious Bias with CQ - Multicultural Foodservice & Hospitality Alliance

Today’s multi-generational and multicultural workplace requires culturally sensitive coaching techniques and practices to effectively engage workers and guests.

Now that you have attended our Managing Unconscious Bias session, and understand that everyone has biases, this presentation will provide you with valuable insight on the cultural identities, experiences, and beliefs that today’s workers bring to the workplace.

You will gain insights and receive tools and best practices that will help improve cross-cultural communications, employee engagement, and retention.

Apprenticeship Program

The National Restaurant Association Educational Foundation apprenticeship program partners with employers to provide restaurant and foodservice employees the opportunity to advance their careers and move into higher-paying management positions. Funded by the U.S. Department of Labor (USDOL), apprenticeship is a “win-win” for both the employee and his or her company. Beneﬁts include reduced turnover, increased productivity and improved employee satisfaction.

FACILITATOR

GERRY FERNANDEZ

Gerry Fernandez is the founder and president of the Multicultural Foodservice & Hospitality Alliance (MFHA), a non-profit organization on the cutting edge of Cultural Intelligence practices for the food and hospitality industries.

FOR MORE INFORMATION CONTACT:

LAURIE FITZ

MFHA Business Development

LFitz@mfha.net
612-325-5383

TOPIC: Moving Beyond Unconscious Bias with CQ

Attendees will learn to:

Understand and recognize unconscious bias gives you the ability to change your behavior to make better decisions.

Recognize some culture and inclusion trends in corporate America about major cultural groups.

Identify common myths, beliefs, and misconceptions about major cultural groups.

Identify examples of family traditions, religion, goal setting, conflict resolution and communication styles that may impact performance in the workplace.

Understand that managing multiple cultures at work in an inclusive manner can make you a better leader.