Workshops & Presentations

MFHA provides member companies with a range of workshops and presentations to support their Diversity, Equity + Inclusion journey.

The Business Case for Targeting Multicultural Markets

Data and relevant factoids are used to illustrate where and how companies will benefit financially (reduced cost and increased sales) by employing multicultural strategies.

Training Format

Live in person 1-hour presentation or 2-hour workshop

Suggested Audience

Corporate leadership, vice presidents and directors of operations, franchisees, area managers, general managers, and assistant managers

Defeating Unconscious Bias to Improve Talent Development Outcomes

Research from Harvard, The University of Chicago and others are used to illustrate how companies overlook talent due to unconscious bias. Practical solutions are offered to overcome these unconscious biases.

Training Format

Live in person 1-hour presentation or 2-hour workshop

Suggested Audience

Executives, directors and managers, unit managers, recruiters, hiring managers and HR professionals

Understanding Conflict and De-escalation to Improve Guest Experience

Best practices for managing public confrontation will be reviewed using real-life scenarios and simulations.

Training Format

Live in person 1-hour presentation or 2-hour workshop

Suggested Audience

Corporate leadership, vice presidents and directors of operations, franchisees, area managers, general managers, and assistant managers