Workshops & Presentations
MFHA provides partner companies with a range of workshops and presentations to support their Diversity, Equity + Inclusion journey.
The Business Case for Targeting Multicultural Markets
Data and relevant factoids are used to illustrate where and how companies will benefit financially (reduced cost and increased sales) by employing multicultural strategies.
Training Format
Live in person 1-hour presentation or 2-hour workshop
Suggested Audience
Corporate leadership, vice presidents and directors of operations, franchisees, area managers, general managers, and assistant managers
Defeating Unconscious Bias to Improve Talent Development Outcomes
Research from Harvard, The University of Chicago and others are used to illustrate how companies overlook talent due to unconscious bias. Practical solutions are offered to overcome these unconscious biases.
Training Format
Live in person 1-hour presentation or 2-hour workshop
Suggested Audience
Executives, directors and managers, unit managers, recruiters, hiring managers and HR professionals
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Understanding Conflict and De-escalation to Improve Guest Experience
Best practices for managing public confrontation will be reviewed using real-life scenarios and simulations.
Training Format
Live in person 1-hour presentation or 2-hour workshop
Suggested Audience
Corporate leadership, vice presidents and directors of operations, franchisees, area managers, general managers, and assistant managers
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