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MFHA Roundtables 2025


Purpose, People, and Profit: Using Cultural Intelligence to Drive Organizational Success





Let's Build Leadership Together: MFHA 2025 Roundtables

The restaurant, foodservice, and hospitality industry is built on the connection between purpose and people. These principles drive organizational profit and success. Today’s industry businesses must navigate workforce dynamics, leadership gaps, and increasing customer expectations to remain relevant. The 2025 MFHA Roundtable series will equip organizations with a roadmap to unlock their full potential and drive indispensability among employees and guests. This year’s Roundtable series will explore how cultural intelligence can build collaborative teams, enhance communication, and develop future-ready industry leaders. Designed for diverse industry stakeholders, each event will equip attendees with actionable insights and practical goals to maximize the human potential within their organization, ultimately promoting business growth and profitability.

Registration is open for the June 16-17 Roundtable!

Register Now!

 

Objectives

  1. Recognize the connection between cultural awareness, employee engagement, and organizational resilience.
  2. Understand how cultural intelligence enhances collaboration, problem-solving, and leadership effectiveness.
  3. Develop strategies to enhance collaboration and drive innovation by embracing different perspectives and experiences.
  4. Develop skills to adapt communication and leadership styles across different cultural and social contexts.
  5. Gain tools to foster a workplace environment where all employees feel valued, respected, and motivated to contribute their best in a way that drives a positive guest experience.

Who Should Attend

  • Industry Executives who oversee key business functions and engage with external stakeholders:
    • Operations
    • Human Resources
    • Sales, Marketing and Communications
    • Customer Relations
    • Sustainability, Social Responsibility, or ESG
  • Restaurant Owners and Franchisees
  • Decision Makers for talent recruitment and employee learning & development
  • Leaders with team management responsibilities (Director and above)

MFHA Partner organizations: Free of charge
Non-partners: $599/person

2025 Roundtables Schedule

June 16-17, 2025: “Developing Future-Ready Leaders” Ecolab, St. Paul, MN Leadership is the foundation of success in the fast-paced restaurant and hospitality world. This session equips senior leaders and executives with the cultural intelligence they need to lead diverse teams, navigate cultural dynamics, and foster innovation. Learn how culturally intelligent leaders can drive operational excellence and organizational performance.

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August 11-12, 2025: “Harnessing Cultural Intelligence to Elevate Team Performance” Dine Brands, Pasadena, CA With diverse teams at the heart of the restaurant and hospitality industry, cultural intelligence is key to creating collaborative, high-performing workplaces. This session explores how understanding and leveraging cultural differences can enhance team cohesion, reduce conflict, and boost productivity in front-of-house and back-of-house operations.

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November 5-6, 2025: “Connecting Customers, Communities, and Culture” The Coca-Cola Company, Atlanta, GA In the restaurant and hospitality industry, impact goes beyond great service—it’s about aligning brand purpose with customer engagement and community outreach. This session explores how cultural intelligence can expand your business’s influence by fostering authentic connections with guests and the communities you serve. Learn strategies to integrate cultural awareness into your brand, build loyalty, and create meaningful, purpose-driven outreach initiatives.

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Roundtables Agenda

Schedule will be the similar for all events. DAY 1

5:30 – 7:00 pm
Welcome Reception Hors D’oeuvres will be served
DAY 2
9:00 – 9:30 am
Program Kickoff
9:30 a.m. – 10:30
Expert Exchange: Industry Panel 
10:30 – 12:00 noon
Strategic Dialogues: Roundtable Discussions
12:00 – 1:15 pm
Networking Lunch
1:15 – 1:45
Strategies for Success: Education Session 
1:45 – 4:15
Insights in Action: Roundtable Discussions
4:15 – 4:30
Closing 

Speakers –  June 17, 2025

Additional speakers to be announced

Erika Cospy Carr
Erika Cospy Carr, MFHA Leader:

Erika Cospy Carr is a dynamic leader and champion of diversity, equity, and inclusion with nearly 20 years of experience across the public, private, and nonprofit sectors. Known for her authentic leadership style and ability to build impactful relationships, Erika consistently delivers exceptional outcomes for clients, customers, and communities. As the leader of the Multicultural Foodservice & Hospitality Alliance (MFHA), Erika  leverages her strategic acumen and diversity, equity, and inclusion (DEI) experience to ensure initiatives effectively address industry challenges and create tangible impact. Erika’s leadership will be pivotal in advancing MFHA’s goals and reinforcing its commitment to creating a more equitable industry for all.

Dynisha Klugh
Dynisha Klugh, Sr. Human Resources Director DEI, Supply Chain, Ecolab:

Dynisha Klugh is an HR leader who fosters inclusive workplaces. As a change expert, Dynisha has successfully led cultural transformation initiatives that enhanced employee engagement. Dynisha will share strategies and tactics that help maintain a focus on people, even while operating in an ever-changing business landscape. Her expertise is anchored in extensive experience ranging from knowledge management, change management, project management, human resources, and talent development. Dynisha holds a Bachelor’s degree in IT and an MBA with a concentration in Environmental Management.

Photo of Rob Gifford
Rob Gifford, President, National Restaurant Association Educational Foundation:

Under Gifford’s leadership, the Foundation has expanded its mission to support the nation’s restaurant workers and create job and career opportunities for people of all backgrounds. In February 2021, Gifford was recognized by Nation’s Restaurant News the Power List: Reader’s Picks, as one of “The Most Influential Solutions Providers and Operators in the Country.” The NRAEF was also awarded a Power of “A” Gold Award from the American Society of Association Executives for its mission to “Create a Competitive Workforce.” Gifford’s career spans more than 25 years of advocacy and public policy experience. Before joining the National Restaurant Association and the NRAEF, Gifford served as the President and CEO of the Michigan Restaurant Association (MRA). During his tenure, MRA was voted one of the five most effective association-lobbying organizations in Michigan, and Gifford was presented with the MRA’s Vision and Leadership Award. Gifford began his career working in the United States Senate, where he served for seven years on the staff of Senator Robert W. Kasten (R-Wi). A graduate of the University of Maryland, Gifford has served as Chairman of the International Society of Restaurant Association Executives (ISRAE), as an officer on the Council of State Restaurant Associations (CSRA), and on the Boards of the National Restaurant Association, National Restaurant Association Educational Foundation, Michigan Chamber of Commerce and the Michigan Society of Association Executives.

photo of Gaby Ivey
Gaby Ivey, Vice President – Learning, Organizational Development and Diversity and Inclusion, Cracker Barrel:

Since joining Cracker Barrel in 2020, Gaby Ivey has worked to change the dialog with senior leadership to focus on the human element, which is a critical factor in driving change and achieving optimal levels of success within an organization. She has served in leadership roles in learning and development for several organizations such as Comcast Cable, Unisys, and Tupperware Brands. Gaby is a solid partner to senior management, designing and implementing innovative programs and initiatives that have consistently strengthened internal competencies, reduced costs, streamlined operations, and delivered measurable improvements to bottom-line productivity. She holds a bachelor’s in Organizational Management from Midway College and a master’s of Education in Human Resource Development from Xavier University.